TERMS AND CONDITIONS

WELCOME TO VLCC

Legal Agreement

This user agreement (“Agreement”) is an agreement between you and VLCC

Wellness Products And Services Private Limited ("VLCC" or "we" or "us" as the

context requires) governing your use of VLCC's products, software and/or services

with the characteristics and features as described on

www.vlccpersonalcare.com (“Website”) and the VLCC mobile App (“App”) and your

use of the Eat Better marketplace made available on the Website and App

(“Marketplace”) (referred to collectively as the "Services"). VLCC may have

subsidiaries and affiliated legal entities around the world ("Subsidiaries and

Affiliates"), providing the Services to you on behalf of VLCC. You acknowledge and

agree that the Subsidiaries and Affiliates will be entitled to provide the Services to you

under the terms of this Agreement.

By accessing the Website, the App or the Marketplace, at your option, registering

thereon and thereafter using the Services as a member or guest, you agree to be

bound by this Agreement and the terms contained in it. This Agreement governs your

access and use of this Website/ App/Marketplace and applies to all visitors, users and

others who access the Service ("Users"). If you do not agree with the terms contained

in this Agreement, you are not permitted to use this Website/ App/Marketplace. VLCC

will not be liable for any consequences arising from your unauthorized use. We may

revise these terms of use at any time by amending this page and the terms hereof.

The revised terms of use shall be posted on the Website/ App and you are expected

to check this page from time to time to take notice of any changes we make, as they

are binding on you. Some of these provisions may be superseded by provisions or

notices published elsewhere on our Website/ App/Marketplace. All changes are

effective as soon as we post them and by continuing to use the

Website/App/Marketplace and avail of the Services, you agree to be bound by the

revised terms and conditions of use. Your use of Website/App/Marketplace is subject

to the most current version of the terms of use posted on the Website/App/Marketplace

at the time of such use.

VLCC has created this Website/App/Marketplace to provide Users, the Services which

includes, guidance on how to improve their individual lifestyles and to provide the

Users access to general wellness & Healthcare/Personal Care products. While our

workout and nutrition recommendations consider several factors specific to each

individual, including anthropometric data, fitness goals and lifestyle factors, we are not

a medical organization, and our recommended personal care products and specific

exercises should not be misconstrued as medical advice, prescriptions, or diagnoses.

The Marketplace is an e-commerce marketplace made available on the Website and

App, wherein Users are provided access to a variety of health, personal care and

nutrition based products (“Products”). These Products are listed for sale by vlcc on

the Marketplace. The Users may place orders and purchase the Products on the

Marketplace using the payment gateway provided therein. The use of the Marketplace

and the purchase of the Products shall be governed by the terms hereof.

1. ACCESS

1. Access to the Services is permitted on a temporary basis, and we

reserve the right to withdraw or amend the Service (or any features

within the Services) that we provide on our Website/

App/Marketplace by notifying the same on our

Website/App/Marketplace from time to time without prior notice to

you. We will not be liable, if for any reason our

Website/App/Marketplace or the Services (or any features within the

Services) are unavailable at any time or for any period. From time to

time, we may, at our sole discretion, restrict access to some parts of

our Website/App/Marketplace, or our entire

Website/App/Marketplace, to Users who have registered with us.

2. VLCC grants you permission to use the Services as set forth in this

Agreement, provided that: (i) you will not copy or distribute, any part

of the Services in any medium or in any manner whatsoever without

VLCC’s explicit authorisation in this regard; (ii) you will not alter or

modify any part of the Services other than as may be reasonably

necessary to use the Services for its intended purpose; and (iii) you

will otherwise comply with the terms and conditions of this

Agreement.

3. In order to access the Services, you will need to register on the

Website/ App and create a “Member” account. Your account gives

you access to the Services and functionality that we may establish

and maintain from time to time and in our sole discretion on the

Website.

4. By using the Services and completing the registration process, you

warrant that: (a) all the data provided by you is accurate and

complete; (b) you shall maintain the accuracy of such information,

and any changes thereto by regular updation of any such

information; (c) you affirm that you are over 18 (eighteen) years of

age and are fully able and competent to enter into the terms,

conditions, obligations, affirmations, representations, and

warranties set forth in this Agreement, and to abide by and comply

with this Agreement; (d) you are eligible in accordance with

applicable laws to enter into a binding contract and are not a person

barred from receiving the Services under applicable laws ; and (e)

you may use the Website/ App or such other Services provided

through the Website/ App only in compliance with this Agreement

and all applicable local, state, national, and international laws, rules

and regulations. We shall not be liable for any injury, damage or

other consequence, health related or otherwise arising out of any

inaccuracy in the information provided by you on the Website/App.

Your profile may be deleted by us by informing you 24 (twenty four)

hours in advance without warning, or without any notice whatsoever,

if we believe that you have violated any of the conditions as

mentioned under this Agreement or the Privacy Policy.

5. You must provide your full legal name, valid email address and any

other information requested from you, from time to time, in order to

complete the registration process and be entitled to use the

Services. The information provided by you may be shared by us with

any third party for providing the Services, record keeping purposes,

internal procedures or for any other purposes and by using this

Website/ App you expressly consent to such sharing of the

information provided by you.

6. Upon completing the registration process, you will be provided with

a user identification code, password or any other piece of

information, as part of our security procedures. You must treat such

information as confidential, and you must not disclose it to any third

party. You also agree to ensure that you exit/log out from your

account at the end of each session. We have the right to disable any

user identification code or password, whether chosen by you or

allocated by us, at any time, if in our opinion you have failed to

comply with any of the provisions of this Agreement. You will

immediately notify VLCC of any unauthorized use of your password

or user identification code, by sending details of such unauthorized

use to: customercare@vlccpersonalcare.com

7. You are responsible for making all arrangements necessary for you

to have access to our Website/App/Mar and thereby the Services.

You are also responsible for ensuring that any persons who access

our Website/App/Marketplace and thereby the Services through

your account are aware of these terms, and that they comply with

them. You are also solely responsible and liable to VLCC for all

activities that take place or occur under your account. You agree

that your ability to log into your account is dependent upon external

factors such as internet service providers and internet network

connectivity and we shall not be liable to you for any damages

arising from your inability to log into your account.

8. VLCC reserves the right to refuse access to use the Services offered

at the Website/ App/Marketplace to new Users or to terminate

access granted to existing Users at any time without according any

reasons for doing so. Use of the account is not available to any User

who is suspended or prohibited by VLCC from using the

Website/App/Marketplace or Services for any reason whatsoever.

2. MEMBERSHIP/REGISTRATION FOR THE SERVICES

1. Once you complete registration on the Website/App, you will be a

member which:

1. allows you to access and post content on the Website/

App/Marketplace;

2. allows us to contact you, if necessary, in order to inform

you of changes to the terms of use of the Website/App or

describing new services that we enable on the

Website/App;

3. allows you to access and purchase Products on the

Marketplace, subject to the terms and conditions set out

herein;

4. allows you to make use of the Services on the Website/

App subject to these terms and conditions;

5. does not allow you to use email addresses displayed on

the Website/ App for any purpose other than that

specifically authorized by us.

2. By providing VLCC your email address/ phone number you consent

to:

1. our using your email address or mobile number to send you

Service-related notices, including any notices required by

law, in lieu of communication by postal mail. You may use

your settings to opt out of Service-related

communications vide e-mail/mobile number or entirely.

2. Our using the phone numbers provided by you, to contact

you from time to time, in order to provide you updates and

advice relating of your progress on the App and the usage

of our Services, and relating to any new promotions and

sales opportunities on the App.

3. Our using on your email address, home address, phone

number and other ancillary information to fulfil the orders

placed by you on the Marketplace; and

4. Our using your email address or phone number to send you

other messages, including changes to features of the

Service and special offers. If you do not want to receive

such email messages, you may opt out by sending us an

email at:info@vlccpersonalcare.com. Opting out may

prevent you from receiving email messages or phone

messages regarding updates, improvements, or offers.

5. Grant such permission to contact you through telephone,

SMS, e-mail and holds the Company (including but not

limited to its subsidiaries/affiliates) indemnified against any

liabilities including financial penalties, damages, expenses

in case your mobile number is registered with Do not Call

(DNC) database.

3. GRANT OF LICENSE

1. Subject to these terms and conditions of use, VLCC grants you a

non-transferable, non-exclusive, non-sublicensable limited right and

license for you to access and use the Services solely for the purpose

permitted, including but not limited to storing or otherwise using or

sharing your documents, files, schedules, minutes or other data.

4. PRIVACY AND YOUR PERSONAL INFORMATION

1. For information about VLCC's data protection practices, please read

VLCC's privacy policy set out below. This policy explains how VLCC

treats your personal information, and protects your privacy, when

you use the Services.

5. TERMS OF USE OF THE MARKETPLACE

1. You may access and use the Marketplace to purchase Products

listed thereon by third party vendors from time to time.

2. VLCC’s responsibility in terms of the Marketplace shall extend solely

and exclusively to:

1. The provision of the platform for the Marketplace on the

Website/App;

2. Collection of payments from Users using the third party

payment gateway on the Marketplace. In the event of any

disputed payments made, VLCC shall pass on the dispute

to the payment gateway provider for resolution. This shall

be the extent of VLCC’s obligations in this regard;

3. Delivery of the Products to the Users who have placed

orders therefor on the Marketplace.

3. It is hereby clarified that the Products listed on the Marketplace are

listed by third party vendors. The Products do not belong to VLCC

in any manner whatsoever. Thus VLCC makes no warranty for, and

shall not be responsible in any manner whatsoever for the quality,

quantity or authenticity of the Products.

4. There shall be no refunds or cancellations initiated or entertained,

once an order is placed and processed on the Marketplace, save as

set out herein.

6. UPLOADING MATERIAL TO THE SERVICE

1. Whenever you make use of the Services (or any feature or part of

the Services) that allows you to upload material on the Website/

App/Marketplace, or to make contact with other users of our

Website/ App or vendors on the Marketplace, you must comply with

applicable data protection rules/laws and the content standards set

out below. The content standards apply to each part of a contribution

as well as to its whole. Your contribution must be accurate where it

states facts, be genuinely held (where it states opinions), comply

with the law applicable in any country from which it is posted; and

be relevant to your posting or use of the Services.

7. Restrictions on Content

1. Your contribution must not:

1. belong to another person and contain any information that

you do not have any right to;

2. Be defamatory of any person;

3. Be obscene, offensive, pornographic, hateful, harmful,

harassing, defamatory, vulgar, libelous, lewd,

blasphemous, lascivious, invasive of another’s privacy,

racially, ethnically or otherwise objectionable or

inflammatory, disparaging, relating or encouraging money

laundering or gambling or otherwise unlawful in any

manner whatsoever;

4. Violate the provisions of the Indian Penal Code, 1861, the

Information Technology Act, 2000, Information Technology

(Reasonable Security Practices and Procedures and

Sensitive Personal Data or Information) Rules, 2011,

notified vide Notification G.S.R 313(E) issued by the

Ministry of Communications and Information Technology or

other applicable laws containing offences relating to

content that is publicly accessible;

5. Promote discrimination based on race, sex, religion,

nationality, disability, sexual orientation or age;

6. Disclose the name, address, telephone, mobile or fax

number, e-mail address or any other personal data in

respect of any individual;

7. Be harmful to minors;

8. Infringe any intellectual property including copyright,

database right or trade mark of any other person;

9. Breach any legal duty owed to a third party, such as a

contractual duty or a duty of confidence;

10. Be likely to harass, upset, embarrass, alarm or annoy any

other person;

11. Impersonate any person, or misrepresent your identity or

affiliation with any person;

12. Advocate, promote, incite any third party to commit, or

assist any unlawful or criminal act;

13. Contain a statement which you know or believe, or have

reasonable grounds for believing, that members of the

public to whom the statement is, or is to be, published are

likely to understand as a direct or indirect encouragement

or other inducement to the commission, preparation or

instigation of acts of terrorism;

14. Be such that it is known by you to be false, inaccurate or

misleading;

15. Deceives or misleads the addressee about the origin of

such messages or communicates any information which is

grossly offensive or menacing in nature;

16. Be content for which you were compensated or granted any

consideration by any third party;

17. Contain any computer viruses, any code, worms or other

potentially damaging or limiting the functionality of any

computer programs or files.

18. Threatens the unity, integrity, sovereignty of India, friendly

relations with foreign states or public order or causes

incitement to the commission of any cognizable offence or

is insulting to another nation.

2. We hereby reserve the right to take down any content posted by

you, which, in our sole discretion falls under the above restrictions.

8. RESTRICTION ON USE OF SERVICES

1. You are not permitted to and shall not do any of the following acts,

the breach of which shall entitle VLCC to terminate your use of the

Services, without prejudice to any other rights or remedies we may

have against you:

1. Distribute, sell, supply, modify, adapt, amend, incorporate,

merge or otherwise alter the Services and all content

provided to you as part of the Services;

2. Attempt to decompile, reverse engineer or otherwise

disassemble any Service or content provided to you as part

of the Services or the Website or the App or the

Marketplace;

3. Attempt to copy any software provided to you as part of the

Services or the Website or the App or the Marketplace and

in particular its source code, or attempt to decrypt any part

of such software that is provided to you;

4. Create any derivative work or version of any software

provided by us in relation to or to facilitate your use of the

Services or any content provided as part of the Services;

5. Remove, from the Services or any content provided as part

of the Services, any logo, copyright or proprietary notices,

legends, symbols, labels, watermarks, signatures or any

other like marks affixed to or embedded in the Services;

6. Use the Services or any part of it to create a false identity,

to impersonate any person or organization, or attempt to

disguise the origin of any content;

7. Use any of VLCC’s domain name as a pseudonymous

return email address;

8. Access or use the Website/ App/Marketplace in any

manner that could damage, disable, overburden, or impair

any of the Website/ App/Marketplace’s servers or the

networks connected to any of the servers on which the

Website/ App/Marketplace is hosted;

9. Access or attempt to access any content that you are not

authorized to access by any means;

10. Access the Website/ App/Marketplace through any other

means other than through the interface that is provided by

us;

11. Alter or modify any part of the Services; and

12. Disrupt or interfere with the security of, or otherwise cause

harm to the Website/ App, materials, system resources, or

gain unauthorized access to the user accounts, passwords,

servers or networks connected to or accessible through the

Website/App/Marketplace or any affiliated linked sites.

9. RIGHTS RESERVED BY VLCC

1. We have the right to disclose your identity to any third party who

validly claims and provides evidence that any material posted or

uploaded by you to our Website/App/Marketplace constitutes a

violation of their intellectual property rights, or of their right to

privacy.

2. We are not responsible, or liable to any third party, for the content

or accuracy of any materials posted by you or any other User of the

Services.

3. We have the right to immediately terminate your access or usage

rights and remove non-compliant information or material, in case of

non-compliance with these terms and condition, this Agreement or

the Privacy Policy.

4. We have the right to investigate and prosecute violations of these

terms and conditions to the fullest extent of the law and may involve

and cooperate with law enforcement authorities in prosecuting

Users who violate these terms and conditions.

5. While we have no obligation to monitor your access to or your use

of the Services (or any feature or part of the Services), we have the

right to do so for the purpose of operating the Website/

App/Marketplace and providing the Services, to ensure your

compliance with these terms and conditions, or to comply with

applicable law or the order or requirement of a court, administrative

agency or other governmental body.

6. Subject to the receipt of a complaint from a User, we have the right

(but shall have no obligation) to pre-screen, review, flag, filter,

modify, refuse or remove any or all content from any Service. For

some of the Services, VLCC may (but shall be under no obligation

to) provide tools to filter out explicit sexual content or any content

which it deems to be unsuitable at its sole discretion.

7. We reserve the right to access, read, preserve, and disclose any

information as we reasonably believe is necessary to: (a) satisfy any

applicable law, regulation, legal process or governmental request;

(b) enforce these terms and conditions, including investigation of

potential violations hereof; (c) detect, prevent, or otherwise address

fraud, security or technical issues; (d) respond to user support

requests; or (e) protect the rights, property or safety of VLCC, its

Users and the public. VLCC shall not be responsible or liable for the

exercise or non-exercise of its rights under these terms and

conditions in this regard.

8. We reserve the right to introduce or change the prices of all Services

upon 30 (thirty) days’ notice from us. Such notice may be provided

at any time by posting the changes to the terms and conditions of

use or the Services on the Website/App itself.

9. VLCC shall not be liable to you or to any third party for any

modification, price change, suspension or discontinuance of the

Services.

10. BREACH OF CONTENT STANDARDS

1. When we consider that a breach of the content standards (as stated

above) has occurred, we may at our discretion take such action as

we deem appropriate. Failure to comply constitutes a material

breach of the terms of use on which you are permitted to use the

Service, and we may take any action legally available including all

or any of the following actions:

1. Immediate, temporary or permanent withdrawal of your

right to use the Services and simultaneous

termination/suspension of your account on the

Website/App;

2. Immediate, temporary or permanent removal of any

contribution already posted on the

Website/App/Marketplace using the Services, upon your

failure to cure the breach that is brought to your notice;

3. Issue of a warning to you;

4. Legal proceedings against you for reimbursement of all

costs on an indemnity basis (including, but not limited to,

reasonable administrative and legal costs) resulting from

the breach;

5. Further legal action against you; and

6. Disclosure of such information to law enforcement

authorities as we reasonably feel is necessary or as

required by law.

2. We hereby disclaim and exclude our liability for all action we may

take in response to breaches of these rules. The actions described

above are not limited, and we may take any other action we

reasonably deem appropriate.

3. Upon such termination/suspension of your account, you will no

longer be able to access your account or any content or data you

have stored on the servers. All licenses granted to you by VLCC to

the Website/App/Marketplace or the Services will automatically

terminate.

11. CONTENT

1. You understand that all information (such as data files, written text,

computer software, music, audio files or other sounds, photographs,

videos or other images) which you may have access to as part of,

or through your use of, the Services are the sole responsibility of the

person from which such content originated. You agree that you are

solely and exclusively responsible for all content that you create,

transmit or display while using the Services and you are solely and

exclusively liable for the consequence of your actions (including any

loss or damage which VLCC may suffer). VLCC exercises no control

over the content posted on the Website/ App using the Services.

Your use of the content accessed or displayed using the Services is

entirely at your own risk.

2. A search using the Services may produce results and links to sites

and content that you may find objectionable, inappropriate, or

offensive and we accept no liability of responsibility for any such

content. It is also possible that your use of the Services will return to

you information regarding products, merchants and links to websites

of third parties selling the product information requested by you.

VLCC hereby disclaims any and all responsibility and liability

associated with the same.

3. You acknowledge and agree that VLCC is not liable for any loss or

damage which may be incurred by you as a result of the availability

of such external sites or resources, or as a result of any reliance

placed by you on the completeness, accuracy or existence of any

advertising, products or other materials on, or available from, such

web sites or resources.

4. You shall be responsible for monitoring your content, documents

and other data and shall be liable to us for ensuring that the content

transferred to or handled by or within Services does not infringe any

third party rights. You warrant that you possess such necessary

licenses as may be required in order to process your content or use

the Services.

5. You understand that the technical processing and transmission of

the Services, including your Content, may be transferred

unencrypted and involve: (a) transmissions over various networks;

and (b) changes to conform and adapt to technical requirements of

connecting networks or devices.

6. You hereby acknowledge and understand that as a part of selling

products on the Marketplace, various vendors may post images,

descriptions and other content. We as VLCC are independent

aggregators of these vendors and will have no liability in relation to

such content posted by the said vendors, including without limitation,

in terms of the authenticity or reliability of such content, in any

manner whatsoever.

12. DISCLAIMERS

1. Your correspondence or business dealings with, or participation in

promotions of, advertisers found on or through the Service or of

vendors on the Marketplace, including payment and delivery of

related goods or services, and any other terms, conditions,

warranties or representations associated with such dealings, are

solely between You and such advertiser or vendor. You agree that,

save as set out herein, VLCC shall not be responsible or liable for

any loss or damage of any sort incurred as the result of any such

dealings or as the result of the presence of such advertisers or the

vendors on the Services/the Marketplace.

2. The Services may provide, or third parties may provide, links to other

web sites or resources. Given that we have no control over such

sites and resources, you acknowledge and agree that we are not

responsible for the availability of such external sites or resources,

and do not endorse and are not responsible or liable for any content,

advertising, products or other materials on or available from such

sites or resources. You further acknowledge and agree that we shall

not be responsible or liable, directly or indirectly, for any damage or

loss caused or alleged to be caused by or in connection with use of

or reliance on any such content, goods or services available on or

through any such site or resource.

3. You agree that your use of the Website/App/Marketplace and the

Services shall be at your sole risk. You expressly understand and

agree that, to the maximum extent permitted by applicable law, the

Website/App/Marketplace and the Services are provided on an “as

is” and “as available” basis for your use, without warranties of any

kind, express or implied, including without limitation the warranties

of merchantability, fitness for a particular purpose, title, non-

infringement, and those arising from course of dealing or usage of

trade. VLCC shall use all reasonable endeavours to ensure that the

Services are uninterrupted but it does not guarantee or warrant that:

(i) the Services will meet your specific requirements; (ii) the Services

will be uninterrupted, timely, secure, or error-free; (iii) the results that

may be obtained from the use of the Services will be accurate or

reliable; and (iv) the quality of any Products, services, information,

or other material purchased or obtained by you through the Services

will meet your expectations; and (v) any errors in the Services will

be corrected.

4. If you are older than 30 (thirty) years of age, or if you have not been

physically active for more than 1 (one) year, or if you have any

medical history that may put you at risk, including, without limitation,

one or more the following conditions, you are required to seek

approval from a qualified health care practitioner prior to using the

Services:

1. heart disease;

2. high blood pressure;

3. family history of high blood pressure or heart disease;

4. chest pain caused by previous exercise;

5. dizziness or loss of consciousness caused by previous

exercise;

6. bone or joint problems;

7. diabetes, high cholesterol, obesity; or

8. arthritis.

5. You should discontinue exercise in cases where it causes pain or

severe discomfort and should consult a medical expert prior to

returning to exercise in such cases. We reserve the right to deny

you access to the Services for any reason or no reason, including if

we determine, in our sole discretion, that you have certain medical

conditions.

6. The content of the Website/App/Marketplace, including without

limitation, text, copy, audio, video, photographs, illustrations,

graphics and other visuals, is for informational purposes only and

does not constitute/substitute professional medical advice,

diagnosis, treatment or recommendations of any kind. You should

always seek the advice of your qualified heath care professionals

with any Questions or concerns you may have regarding your

individual needs and any medical conditions. You agree that you will

not under any circumstances disregard any professional medical

advice or delay in seeking such advice in reliance on any content

provided on or through the Website/App/Marketplace. Reliance on

any such content is solely at your own risk.

7. The content provided on or through this Website/ App regarding

drug or dietary supplements or products for sale on the Marketplace

have not been evaluated or approved by any regulatory authority

including the Drug Controller of India.

13. CONTENT LICENSE FROM YOU

1. Some areas of the Services may allow Users to post news,

feedback, comments, Questions, data, documents, pictures and

other information (“User Content”). You are solely responsible for

your User Content that you upload, publish, display, link to or

otherwise make available (hereinafter, “Post”) on the

Website/App/Marketplace, and you agree that we are only acting as

a passive conduit for your online distribution and publication of your

User Content. VLCC will not review, distribute, or reference any

such User Content except as provided herein or in our Privacy Policy

or as may be required by law.

2. By Posting any User Content on the Website/App/Marketplace, you

expressly grant, and you represent and warrant that you have a right

to grant, to VLCC a royalty-free, sub-licensable, transferable,

perpetual, irrevocable, non-exclusive, worldwide license to use,

reproduce, modify, publish, list information regarding, edit, translate,

distribute, publicly perform, publicly display, and make derivative

works of all such User Content and your name, voice, and/or

likeness as contained in your User Content, in whole or in part, and

in any form, media or technology, whether now known or hereafter

developed, for use in connection with the Service. You also hereby

grant each User of the Service a non-exclusive license to access

your User Content through the Services, and to use, reproduce,

distribute, display and perform such User Content as permitted

through the functionality of the Website/App/Marketplace and under

this Agreement.

3. You understand that VLCC, in performing the required technical

steps to provide the Services to our users, may: (a) transmit or

distribute your Content over various public networks and in various

media; and (b) make such changes to your Content as are

necessary to conform and adapt that Content to the technical

requirements of connecting networks, devices, services or media.

You agree that this license shall permit VLCC to take these actions.

4. You are solely responsible for your contributions to any online forum

VLCC may offer through or as part of the Services (“Community

Participation”), such as and without limitation, responses to blog

postings, bulletin board postings, and other contributions to online

discussions. By submitting to Community Participation you: (a)

represent to VLCC, in each instance, that you either own or have

the right to display or transmit each and every element of your

Community Participation, and that your submission will not violate

the legal rights or interests of any person or entity; and (b) grant to

VLCC a perpetual, irrevocable, royalty free license to use your

Community Participation, in each instance, as a whole or in any part,

for any business purpose, including without limitation, promotional,

marketing and training purposes.

5. You confirm and warrant to VLCC that you have all the rights, power

and authority necessary to grant the above license.

14. BILLING AND PAYMENT

1. Certain aspects of the Services may be provided for a fee or other

charge. If you elect to use paid aspects of the Services, you agree

to the terms of sale, pricing, payment and billing policies applicable

to such fees and charges. VLCC may add new services for

additional fees and charges, or amend fees and charges for existing

services, at any time in its sole discretion.

2. It is your responsibility to promptly provide VLCC with any contact

or billing information changes or updates (including phone number,

email address, credit card numbers, etc.). VLCC does not validate

all credit card information required by the Customer's payment

provider to secure payment.

3. Should you choose to upgrade any of the Services provided, through

in-app purchases, payment will be charged to your credit/debit card

and net banking through your iTunes account or Google Play Billing

account at confirmation of purchase. Subscription renews

automatically unless cancelled at least 24 (twenty four) hours prior

to the end of the subscription period. Please note all in-app

purchases in excess of Rs. 2,000 (Rupees Two thousand) per

transaction shall be subject to additional factor authentication as

mandated by the Reserve Bank of India.

4. You must notify VLCC about any billing problems or discrepancies

within 30 (thirty) days after charges first appear on their account

statement. If it is not brought to VLCC’s attention within 30 (thirty)

days, You agree to waive your right to dispute such problems or

discrepancies.

5. In respect of purchases made on the Marketplace, you hereby

acknowledge and agree that no refund requests will be entertained

in any manner whatsoever and no refunds will be initiated therefor.

15. INDEMNITY AND LIMITATION OF LIABILITY

1. You agree to defend, indemnify and hold harmless VLCC, its

officers, directors, employees and agents, from and against any and

all claims, damages, obligations, losses, liabilities, costs or debt, and

expenses (including but not limited to attorney's fees) arising from:

(i) your use of and access to the Service and Website/

App/Marketplace; (ii) your violation of any term of this Agreement;

(iii) your violation of any third party right, including without limitation,

any copyright, property, or privacy right; or (iv) any claim that your

User Content caused damage to a third party. This defence and

indemnification obligation will survive this Agreement and your use

of the Service and Website/App/Marketplace.

2. The material displayed on our Website or App/Marketplace is

provided without any guarantees, conditions or warranties as to its

accuracy. To the extent permitted by law, we, our Subsidiaries and

Affiliates and third parties connected to us hereby expressly

exclude:

1. conditions, warranties and other terms, which might

otherwise be implied by statute, common law or the law of

equity;

2. Any liability for any direct, indirect or consequential loss or

damage incurred by any user in connection with the

Services, our Website/ App/Marketplace or in connection

with the use, inability to use, or results of the use of the

Services or our Website/ App/Marketplace, any websites

linked to it and any materials posted on it, including, without

limitation any liability for:

1. loss of income or revenue;

2. loss of business;

3. loss of profits or contracts;

4. loss of anticipated savings;

5. loss of data;

6. loss of goodwill;

7. wasted management or office time; and

8. for any other loss or damage of any kind, however

arising and whether caused by tort (including

negligence), breach of contract or otherwise, even

if foreseeable or advised of the possibility of the

same.

3. Our liability to you shall under all circumstances be limited to a

maximum of the amount paid by you (if any) at the time of

registration on our Website/ App to use the Services and/or the

purchase price paid by you for Products in the Marketplace.

16. OFFENCES

1. You must not misuse our Website/App/Marketplace by knowingly

introducing viruses, trojans, worms, logic bombs, time bombs,

cancel bots, spyware or other material, computer programming

routines, codes, files or such other programs which are malicious or

technologically harmful, or limit the interests of rights of other users

or limit the functionality of any computer software, hardware or

telecommunications. You must not attempt to gain unauthorized

access to our Website/ App/Marketplace, the server on which our

Website/ App/Marketplace is stored or any server, computer or

database connected to our site. You must not attack our Website/

App/Marketplace via a denial-of-service attack or a distributed

denial-of service attack.

2. By breaching this provision, you would commit a criminal offence

under the Information Technology Act, 2000 (and any

amendments). We will report any such breach to the relevant law

enforcement authorities and we will co-operate with those

authorities by disclosing your identity to them. In the event of such a

breach, your right to use our Website/ App/Marketplace will cease

immediately.

3. We will not be liable for any loss or damage caused by a distributed

denial-of-service attack, viruses or other technologically harmful

material that may infect your computer equipment, computer

programs, data or other proprietary material due to your use of our

Website/ App/Marketplace or to your downloading of any material

posted on it, or on any Website/App/Marketplace linked to it.

17. LINKING TO THE WEBSITE

1. You may link to our home page, provided you do so in a way that is

fair and legal and does not damage our reputation or take advantage

of it, but you must not establish a link in such a way as to suggest

any form of association, approval or endorsement on our part where

none exists. You must not establish a link from any website that is

not owned by you.

2. Our Website/ App/Marketplace must not be framed on any other

site, nor may you create a link to any part of our site other than the

home page. We reserve the right to withdraw linking permission

without notice. The Website/App/Marketplace from which you are

linking must comply in all respects with the content standards set

out in these terms and conditions.

3. These linked sites are under no way in control of VLCC and we shall

not be held responsible for the contents of any linked sites, including

without limitation to any link contained in the linked site or any

changes or updates to linked site. We shall not be held responsible

for any transmission whatsoever received by you from any linked

site. The Website/ App provides links to you only as a convenience

and the inclusion of any link does not imply endorsement by us or

any association with its operators or owners. You are requested to

verify the accuracy of all information on your own before relying on

such information.

4. If you wish to make any use of material on our Website/ App other

than that set out above, please address your request

to: custoercare@vlccpersonalcare.com.

18. ADDITIONAL TERMS FOR THE MOBILE APP

1. You are granted a limited, non-sub-licensable right to access the

Mobile App, Desktop App, the Services and Data for the purpose of

enabling you or other users to access the Website or the App or the

Marketplace and/or the Services via third party software or website.

Any use of the Mobile App, Desktop App, is bound by the terms of

this agreement plus the following specific terms:

1. You agree that you are solely responsible for (and that we

have no responsibility or liability to you or to any third party

for) any services and/or products you provide through any

third party software;

2. You expressly understand and agree that we shall not be

liable for any direct, indirect, incidental, special,

consequential or exemplary damages, including but not

limited to, damages for loss of profits, goodwill, use, data

or other intangible losses (even if we have been advised of

the possibility of such damages), resulting from your use of

the Mobile App and Desktop App;

3. You will not use the Mobile App or the Desktop App to

create software that sends unsolicited communications

(whether commercial or otherwise) to any third party;

4. We reserve the right at any time to modify or discontinue,

temporarily or permanently the Desktop, App and Mobile

App by providing a notice of 48 (forty eight) hours with or

without notice;

5. Abuse or excessively frequent requests to the Services via

the Desktop App and Mobile App may result in the

temporary or permanent suspension of your account’s

access. We, in our sole discretion, will determine abuse or

excessive usage;

6. We reserve the right at any time to modify or discontinue,

temporarily or permanently, your access to the Mobile App

and the Desktop App by providing a notice of 48 (forty

eight) hours;

7. We may make available software to access the Service via

the App using a mobile device. VLCC does not warrant that

the App will be compatible with your mobile device. VLCC

hereby grants you a non-exclusive, non-transferable,

revocable license to use a compiled code copy of the App

for one Member account on one mobile device owned or

leased solely by you, for your personal use. You may not:

(i) modify, disassemble, decompile or reverse engineer the

App, except to the extent that such restriction is expressly

prohibited by law; (ii) rent, lease, loan, resell, sublicense,

distribute or otherwise transfer the App to any third party or

use the App to provide time sharing or similar services for

any third party; (iii) make any copies of the App; (iv)

remove, circumvent, disable, damage or otherwise

interfere with security-related features of the App, features

that prevent or restrict use or copying of any content

accessible through the App, or features that enforce

limitations on use of the App; or (v) delete the copyright and

other proprietary rights notices on the App. You

acknowledge that VLCC may from time to time issue

upgraded versions of the App, and may automatically

electronically upgrade the version of the App that you are

using on your mobile device. You consent to such

automatic upgrading on your mobile device, and agree that

the terms and conditions of this Agreement will apply to all

such upgrades. Any third-party code that may be

incorporated in the App is covered by the applicable open

source or third party license EULA, if any, authorizing use

of such code. The foregoing license grant is not a sale of

the App or any copy thereof, and VLCC or its third party

partners or suppliers retain all right, title, and interest in the

App (and any copy thereof). Any attempt by you to transfer

any of the rights, duties or obligations hereunder, except as

expressly provided for in this Agreement, is void. VLCC

reserves all rights not expressly granted under this

Agreement.

19. SECURITY

1. We have implemented commercially reasonable technical and

organizational measures designed to secure your personal

information and User Content from accidental loss and from

unauthorized access, use, alteration or disclosure. However, we

cannot guarantee that unauthorized third parties will never be able

to defeat those measures or use your personal information and User

Content for improper purposes. You acknowledge that you provide

your personal information at your own risk.

20. OWNERSHIP OF INTELLECTUAL PROPERTY INCLUDING

TRADEMARKS/SERVICE MARKS

1. All right, title and interest in usage of the terms

vlccpersonalcare.com, VLCC including but not limited to all texts,

graphics, user interfaces, visual interfaces, computer code and any

other information associated therewith are reserved by us.

2. All right, title, and interest in and to the Services (excluding your

Content) are and will remain the exclusive property of VLCC

Wellness Products and Services Private Limited and its licensors.

Any use of this Website/ App or its contents, including copying or

storing it or them in whole or part, other than for your own personal,

non-commercial use is prohibited without the permission of VLCC

Wellness Products and Services Private Limited.

3. Except as expressly provided in these terms of use, no part of VLCC

and no content or marks, data, statistics, independent research

conducted and posted by VLCC may be copied reproduced,

republished, uploaded, posted, publicly displayed, encoded,

translated, transmitted, or distributed in any way including

(“mirroring”) to any other computer, server, website, or other

medium for publication or distribution of any for any commercial

enterprise, without prior written consent.

4. By accepting the use of terms hereunder you agree that the VLCC

does not transfer/assign the title to the Website/App to you, and

nothing in these terms and conditions shall imply or be deemed or

construed to mean that any right, title and interest (including but not

limited to intellectual property rights) stands transferred/assigned to

you by VLCC, we retain the full and complete right, title and interest

to the Website/App, and all intellectual property, title and interest to

the Website/App, and all intellectual rights therein. You may not

redistribute, sell, decompile, reverse engineer, dissemble, or

otherwise reduce the Website/App in any manner which is contrary

to this Agreement.

5. Any usage of VLCC’s contents, without the written authorization of

VLCC, shall be considered a breach of this Agreement, and you

shall be required indemnify VLCC for all liability incurred in this

regard.

21. GOVERNING LAW

1. The jurisdictional court of Haryana shall have sole jurisdiction over

any claim arising from, or related to, a visit to / use of the Website/

App/Marketplace or the Services, although we retain the right to

bring proceedings against you for breach of any of these terms and

conditions in your country of residence, country of use or other

relevant country. The laws of India govern this Agreement and these

terms and conditions of use of the Services.

2. VLCC accepts no liability whatsoever, direct or indirect, for

noncompliance with the laws of any country other than that of India,

the mere fact that Website/ App/Marketplace can be accessed or

used or any facility can be availed of in a country other than India

will not imply that we accede to the laws of such country.

22. RELATIONSHIP BETWEEN THE WEBSITE AND LEGAL NAME

1. The website www.vlccpersonalcare.com and the associated mobile

application, VLCC, is registered and owned by VLCC Wellness

Products and Services Private Limited, and usage of this

Website/App and affiliated links is subject to the Terms of Use and

END USER LICENCE AGREEMENT

THIS END-USER LICENSE AGREEMENT ("EULA") IS A LEGAL AND BINDING

AGREEMENT BETWEEN YOU AND VLCC WELLNESS PRODUCTS AND

SERVICES PRIVATE LIMITED ("COMPANY"). BY CLICKING ON THE “I AGREE”

BUTTON BELOW AND BY INSTALLING OR OTHERWISE USING THE VLCC

APPLICATION (THE “APP”) ON YOUR CELLULAR MOBILE PHONE, YOU AGREE

TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU

DO NOT AGREE TO BE BOUND BY THE AGREEMENT OR THE TERMS AND

CONDITIONS ON THE CELLULAR MOBILE PHONE / START-UP APPLICATION,

THEN DO NOT CLICK “I AGREE” OR INSTALL, COPY AND/OR USE THE

APPLICATION.

YOU MUST SCROLL DOWN TO THE END OF THIS EULA BEFORE YOU AGREE

TO IT AND CONTINUE WITH THE INSTALLATION.

1. LICENSE

1. Subject to the terms and conditions of this EULA, the Company

hereby grants you a limited, non-commercial, non-sub-licensable,

non-exclusive, non-transferable right to install and use the App on

one portable wireless device. You may not make the App available

over a network where it could be used on multiple devices at the

same time.

2. The term “App” includes any patches, revisions, updates, upgrades,

software, code, files, images and other embedded software or

replacements of the App (the “Revisions”) that may be delivered to

you or that you may receive or that may be released by Company,

unless other terms and conditions are provided with the Revisions.

If such terms and conditions are provided, you will have to agree to

those terms and conditions before you are entitled to receive the

Revisions. You also agree that upon the installation of any

Revisions, you are only permitted to use the App as modified by the

Revisions. You shall not either directly or indirectly, or through any

third party, modify, adapt, translate, redistribute, rent, lend, network,

lease, loan, issue, resell, for profit, or create derivate works based

on the App and any portion thereof.

3. You acknowledge that by installing the App on your cellular mobile

phone, the App may aggregate, collect, retain or transmit to secure

servers personal information such as, but not limited to, contact

information, the serial number and IMEI number of your wireless

device or cellular mobile phone. You hereby consent to the App

collecting and storing such information on Company' servers and to

receive calls from us, from time to time regarding updates of your

progress from using the App and promotional information or offers

in connection with the Services provided under the App.

2. RESTRICTIONS ON USE

1. The following restrictions shall apply to your use of the App and the

license granted herein:

1. You hereby acknowledge and agree to use the App as

permitted in this Agreement;

2. You shall not copy or reproduce any portion of the App;

3. You shall only use the App for your own personal, non-

commercial use;

4. You shall not distribute, share, transfer, sell, lease or rent

the App or any part of it to any other person;

5. You shall not change, alter, modify or create derivative

works, enhancements, extensions or add-ons to the App or

any part of it;

6. You shall not remove, alter or obscure any proprietary

notice (including any notice of copyright or trademark) of

the Company or its affiliates, partners, suppliers, or the

licensors of the App;

7. You shall not use the App for any revenue generating

endeavor, commercial enterprise, or other purpose for

which it is not designed or intended;

8. You shall not use any electronic communication feature of

the App for any purpose that is unlawful, tortious, abusive,

intrusive on another’s privacy, harassing, libelous,

defamatory, embarrassing, obscene, threatening, or

hateful.

9. You shall not use any proprietary information or interfaces

of the Company or other intellectual property of the

Company in the design, development, manufacture,

licensing or distribution of any applications, accessories or

devices for use with the App;

10. You will not collect or store personal information about

other users.

11. You shall not decompile, reverse engineer or disassemble

the App or any part of it either in whole or any portion of

any component, thereof and in anyway create, develop or

derive, including without limitation to any operational,

technical, programming technique/sequence, feature,

interface, algorithm, video, audio, imagining, graphics,

applets, texts, animations, routine or conditions from the

App; and

12. Violate any applicable laws, rules or regulations in

connection with your access or use of the App;

13. You will at all times comply with, and will not circumvent or

attempt to circumvent, any of the restrictions on use set

forth anywhere in this EULA.

3. DATA CHARGES

1. You acknowledge that applicable network/data charges may be

incurred through your use of the App and you agree that you are

responsible for any and all such charges that may be charged to you

and that Company shall have no liability to you whatsoever in

respect of such charges. You also agree that the charges incurred

through your use of the App are dependent on your agreement with

your service provider and that Company has absolutely no liability

to you in respect of such charges. You agree that use of the App

whilst outside your home circle might incur additional roaming

charges and agree to be solely liable for such charges. Company

has no liability to you in respect of such charges.

4. INTELLECTUAL PROPERTY RIGHTS

1. The App may features trademarks, logos, service marks, product

names and designations, by making these trademarks available

through the App and in content, the Company is not selling you the

App to use it in any manner, and you are not granted any rights

under any of Company’s intellectual property rights.

2. This EULA does not grant you any rights to trademarks, copyrights

or patents of the Licensor.

3. Any unauthorized copying, displaying, selling or distributing or other

use of any content or App is a violation of the law.

5. DISCLAIMER

1. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU

ARE INSTALLING AND USING THE APP AT YOUR OWN RISK.

THE APP AND ALL DATA AND CONTENT PROVIDED THROUGH

THE APP IS PROVIDED “AS IS”, “WITH ALL FAULTS” AND

WITHOUT WARRANTY, TERMS OR CONDITIONS OF ANY KIND.

THE COMPANY AND EACH OF ITS LICENSEES, AFFILIATES

AND AUTHORIZED REPRESENTATIVES (THE “PARTIES” OR

“PARTY’) EXPRESSLY AND SPECIFICALLY DISCLAIM ALL

WARRANTIES, TERMS OR CONDITIONS, WHETHER EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED

WARRANTIES OF MERCHANTABILITY, SATISFACTORY

QUALITY, NON-INFRINGEMENT AND FITNESS FOR A

GENERAL OR PARTICULAR PURPOSE WITH RESPECT TO THE

APP AND CONTENT OR THOSE ARISING FROM COURSE OF

DEALING OR USAGE OF TRADE. THE COMPANY CANNOT AND

DOES NOT WARRANT THAT THE APP WILL OPERATE

WITHOUT INTERRUPTIONS, THAT IT WILL BE FREE FROM

VIRUSES AND ERRORS, OR THAT THE APP WILL NOT

INTERFERE WITH THE FUNCTIONING OF OTHER SOFTWARE

OR PROGRAMS INSTALLED ON YOUR CELLULAR MOBILE

DEVICE AND WILL MEET YOUR REQUIREMENTS. NO ORAL,

WRITTEN OR ELECTRONIC INFORMATION OR ADVICE GIVEN

BY ANY PARTY SHALL CREATE ANY WARRANTY, TERM OR

CONDITION WITH RESPECT TO THE APP OR OTHERWISE.

2. THE APP MAY BE SUBJECT TO BREACHES OF SECURITY AND

THE COMPANY SHALL NOT BE HELD RESPONSIBLE FOR ANY

RESULTING DAMAGE TO ANY USER’S DEVICE FROM ANY

SUCH BREACH INCLUDING BUT NOT LIMITED TO ANY VIRUS,

BUGS, TAMPERING, UNAUTHORIZED, INTERVENTION,

OMISSION, DELETION, DEFECT.

3. THE COMPANY PROVIDES NO ASSURANCE THAT ANY

SPECIFIC ERRORS OR DISCREPANCIES WILL BE

CORRECTED.

4. THE COMPANY IS NOT LIABLE FOR ANY NETWORK FAULTS

OR DOWNTIME IN NETWORK SERVICES. YOU AGREE AND

ACKNOWLEDGE THAT RELAY OF TEXT MESSAGES IS

NETWORK DEPENDANT AND COMPANY IS NOT

RESPONSIBLE FOR ANY MESSAGES FAILING TO REACH

THEIR INTENDED RECIPIENTS.

5. THE APP USES THE READ ONLY MEMORY (ROM) OF YOUR

CELLULAR MOBILE PHONE TO FUNCTION EFFICIENTLY AND

EFFECTIVELY. YOU AGREE AND ACKNOWLEDGE THAT THE

APP MIGHT AUTOMATICALLY HIBERNATE OR GO INTO STAND

BY MODE IS THE ROM ON YOUR CELLULAR MOBILE PHONE

IS INSUFFICIENT TO RUN THE OEM APPS AND FUNCTIONS.

THE COMPANY IS NOT RESPONSIBLE FOR THE APP

HIBERNATING AND YOU AGREE THAT YOU ARE SOLELY

RESPONSIBLE TO KEEP YOUR CELLULAR MOBILE PHONE

OPTIMIZED.

6. IT IS POSSIBLE THAT THE APP MAY GET LOCKED OR STOP

WORKING IF THE DATA ON YOUR CELLULAR MOBILE PHONE

CAUSES YOUR PHONE TO CRASH OR REQUIRES THE

OPERATING SOFTWARE TO BE REINSTALLED. THE COMPANY

IS NOT LIABLE OR RESPONSIBLE TO YOU IN ANY MANNER

WHATSOEVER FOR SUCH AN OCCURRENCE.

6. LIMITATION OF LIABILITY

1. YOU UNDERSTAND AND AGREE THAT UNDER NO

CIRCUMSTANCE WILL THE COMPANY, ITS AGENTS,

LICENSORS OR SUPPLIERS BE LIABLE TO YOU ON ACCOUNT

FOR DAMAGES OF ANY KIND, WHETHER BASED IN TORT,

CONTRACT, STRICT LIABILITY OR OTHERWISE YOUR MISUSE

OF THE SOFTWARE. THE COMPANY SHALL NOT BE LIABLE

FOR ANY LOSS OR DAMAGES INCLUDING BUT NOT LIMITED

TO DAMAGES OF PERSONAL INJURY, EITHER DIRECT,

INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE,

ARISING OUT OF THE BREACH OF ANY EXPRESS OR IMPLIED

WARRANTY, TERM OR CONDITION, BREACH OF CONTRACT,

NEGLIGENCE, STRICT LIABILITY MISREPRESENTATION,

FAILURE OF ANY REMEDY TO ACHIEVE ITS ESSENTIAL

PURPOSE OR ANY OTHER LEGAL THEORY ARISING OUT OF,

OR RELATED TO, THIS AGREEMENT OR YOUR USE OF THE

APP (SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO,

LOSS OF PROFITS, BUSINESS INTERRUPTION, SAVINGS,

LOSS OF PRIVACY OR ANY OTHER PECUNIARY LOSS, LOSS

OF REVENUE, LOSS OF DATA, LOSS OF USE OF THE APP OR

THE CELLULAR MOBILE DEVICE OR ANY ASSOCIATED

EQUIPMENT OR DOCUMENTS), EVEN IF COMPANY HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY

CASE, THE ENTIRE LIABILITY OF COMPANY SHALL BE

LIMITED TO THE AMOUNT PAID BY YOU TO SUBSCRIBE TO

THE SERVICES PROVIDED ON THE APP.

7. DAMAGES

1. You shall defend and hold Company harmless from and against any

and all liabilities, damages, costs, expenses or losses arising out of

your improper or unauthorized use of the App, your negligent or

wrongful acts, your violation of any applicable laws or regulations,

and/or your breach of any provision of this EULA.

8. EVALUATION TERM & TERMINATION

1. Any license not purchased for the full license fee and any trial

version, are provided for a limited duration and for the limited

purpose expressly communicated to you in connection with the App.

At the end of the evaluation/trial period, you will cease use of the

App, remove the App from your cellular mobile device and destroy

all copies of the App. Failure to remove the App shall be a breach of

this EULA.

2. You agree that the App may automatically disable itself at the end

of the evaluation/trial period and consent to such disabling feature.

You also agree that Company may send you reminders to purchase

a permanent license key, whether during or after the evaluation/trial

version.

3. You agree that any evaluation/trial version is not full-featured and

the use of certain features of the App may be disabled or limited in

any manner deemed appropriate. You may activate all features of

the App by purchasing a license key as communicated to you.

4. Without prejudice to any other rights, Company may terminate this

EULA if you fail to comply with or breach the terms and conditions

of this EULA or for any other reason upon delivery of notice, unless

such breach, where capable of cure, is cured by you immediately

upon receipt of a notice of such breach from the Company. In such

event, you must cease use of the App and destroy all copies of the

App and all of its component parts and associated documents. You

agree that Company may remotely disable the App in the event of

termination under this section.

9. ENTIRE AGREEMENT

1. This EULA constitutes the entire agreement between you and

Company relating to the App and supersedes all prior or

contemporaneous oral or written communications including but not

limited to any terms and conditions of purchase, proposals and

representations with respect to the App or any other subject matter

covered by this EULA. The headings in this agreement are for

convenience and reference only and do not affect the interpretation

of this EULA.

2. The provisions of the terms of service set out above and privacy

policy set out below shall be read together with this EULA and are

deemed to be an integral part of this EULA. While this EULA governs

your use of the App, the terms of service and privacy policy govern

your access and use of the services offered on the VLCC website

and the VLCC App.

10. SEVERABILITY

1. If any provision of this EULA is held to be void, invalid,

unenforceable or illegal, by a court of competent jurisdiction then

other provisions shall continue in full force and effect. Such invalid

or unenforceable provision(s) shall be replaced by (a) valid and

enforceable one(s) which achieve(s) to the extent possible the

original purpose of the invalid provision(s).

11. GOVERNING LAW

1. The laws of the republic of India govern this EULA. All disputes are

subject to the jurisdiction of the courts in Haryana and you submit to

such jurisdiction.

12. REFUND POLICY

1. We believe to give you a great customer experience every time you

shop with us, but considering the fact that same product cannot be

used by other customers upon return due to hygiene factors, we

don’t accept exchange or return of the products once sold or

delivered.

2. For Cancellations

3. Pre Paid- Prior to shipment

4. All you need to do is give us a call within 24 working hours post order

placing of your order at our customer care no. +91-124-4719700 or

drop an email at customercare@vlccpersonalcare.com within a

period of 24 working hours from the time/date of placing the product

5. If order is cancelled before dispatch, full Refund will be initiated

within 48 working hours (excluding Weekends & Public Holidays) of

raising the Refund request.

6. All refunds will be made with same mode of transaction for prepaid

orders. For COD orders, payment will be made via Cheque / Net

banking only.

7. If the product is shipped or is in transit, the refund will be initiated

once we get the product back in the warehouse

8. In this case the courier charges will be deducted from the refund

amount

9. COD Orders

10. Please note that the Cash on Delivery (COD) convenience charge

and the shipping charge would not be included in the refund value

of your order as these are non-refundable charges.

11. Keep the product and the package ready in case of VLCC India to

pick up.

12. Exchange Policy

13. Exchange of products will be accepted only if the products are

returned in a saleable condition with the tags intact and in their

original packaging, in an undamaged condition and subject to

following terms:

14. If Wrong Size/Flavor/Colour/Brand/Model delivered or damaged in

transit, the order will be replaced free of cost.

15. Return/ replacement if received in damaged condition will be done

only when the same has been reported to customer service within

24 hours of receiving along with the images of the damaged product,

subject to inspection and checking by VLCC India Team.

16. Damages due to neglect, improper usage or application will not be

covered under our Returns/Exchange Policy.

17. If QC fails, then same product will be shipped back to the customer

and Refund will not be done.

18. Once your exchange request has been placed with customer care

team, it usually takes about 3 business days to have the product

picked from your place and another 7 days to initiate exchange /

refund subject to product inspection. In case you are sending the

product back on your own, the delivery time would depend on your

chosen courier. Once the item is received in our warehouse, it

undergoes a Product Inspection which takes about 7 working days.

19. Once the exchange the product is accepted, VLCC India will issue

VLCC India’s Credit Notes. VLCC Credit Notes can be utilized on a

future purchase on the website.

20. Scanned copy of courier slip needs to be emailed to us within 7

business days of opening the return request.

21. In case of exchange of the product, you can return the product

hassle free into our address at: Khasra No 45//6/1 Min, 6/2 Min, 7,8

in the revenue estate of Village Jauri, Tehsil – Farrukh Nagar,

Gurgaon – 123506

22. However, do give us a call and we can help you with the steps to

follow in case of Exchange:

23. Place your item in its original packaging mentioning your Name,

Order no. and Mobile Number, on the top of the box, and insert the

original invoice.

24. The final price of exchanged products should be equal to or more

than the price of returned items.

25. Exchanged product is dispatched as soon as the returned item/s has

passed product inspection.

26. In case you choose an item of higher value, you can pay the

differential amount by way of Net Banking, Credit card / Debit card

etc.

27. You can buy any number of items in exchange provided the final

price of exchanged products should be equal to or more than the

price of returned items.

28. *SOME SPECIAL RULES FOR PROMOTIONAL OFFERS MAY

OVERRIDE VLCC PERSONAL CARE, EXCHANGE/ RETURNS

POLICY

29. GRIEVANCE OFFICER

30. In accordance with Information Technology Act 2000 and rules

made there under, the name and contact details of the Grievance

Officer are provided below:

In the event of any complaints or concerns with respect to the

website or our services, please contact our Grievance Redressal

Officer Mrs. Roshini Goveas at:complaints@VLCC.com or +91

93425 53230.